Executive & Board · 5 min read

Seven questions boards should ask about organizational health

Boards review financial risk every quarter. People and culture risk deserves the same discipline. These are the questions I would want a board to ask.

I have sat on executive teams that briefed boards, and I have reported to board committees directly. The best boards I have seen do not try to manage culture. They ask good questions about it, on a regular schedule, and they expect clear answers.

Here are seven questions I would want any board, or its people or governance committee, to ask.

1. Where is our turnover concentrated?

An overall turnover rate tells you very little. The useful question is where it is happening: which roles, which teams, which tenure bands. Losing 24% of people in critical roles is a different problem from losing 9% everywhere else.

2. What did employees tell us last time, and what did we change?

If management cannot name the actions that followed the last survey, the board has learned something important about follow-through.

3. Do different groups experience this organization differently?

Averages can hide wide differences by location, role, tenure or background. A board does not need every cut, but it should know whether management is looking, and what it has found.

4. Who are our critical people, and what is the plan if they leave?

Succession planning is usually discussed for the CEO. The same question applies to the small number of roles the strategy depends on.

5. How are we using AI with employee information?

Many people teams are already using AI tools to summarize comments, draft communications or analyze data. The board should know what is in use, what guardrails exist and who is accountable for them.

6. What would make our people leave for a competitor tomorrow?

This question gets past the dashboard. Management’s answer, and how confident it sounds, is often more revealing than any metric.

7. What are we not measuring that we should be?

Every organization measures what is easy. A good board asks what is missing: manager quality, internal mobility, the experience of new hires in their second year, or early warning signs of burnout.

Making it routine

None of these questions requires a new system. They require a regular place on the agenda and a short, honest briefing that connects the numbers to the strategy. When boards ask consistently, management starts preparing consistently, and organizational health becomes something the organization manages rather than something it discovers during a crisis.

Working on this now?

Executive & Board Advisory

A seasoned executive in your corner for the people decisions that carry the most risk.

Keep reading